When we think of the line “traditional landline telephone system,” we imagine a maze of phone cables running throughout the office connecting the analogphones to their server and, as appealing as this may sound, we are confident that you will be more than satisfied with the better solution that we can provide – VoIP phone systems.  Voice over Internet Protocol (VoIP) also known as IP telephony is an alternative to a public switched telephone network (PSTN). A VoIP phone system, in simple terms, is a method of transmitting voice calls using an internet connection instead of a landline. Latest innovations and upgrades are quickly making VoIP the standard solution for organisations that require a dependable mode of communication. A VoIP system eliminates the need for a physical server at your workplace because the server is cloud-based. That means that the copper wire maze of phone lines can be discarded, as the calls will be received over the internet.

Why choose VoIP?

The major advantage of using VoIP is that it is cheaper than the traditional telephone systems. VoIP uses your internet/broadband connection to make and receive phone calls and can make do with one ethernet connection however a traditional system requires expensive hardware and has high maintenance costs. Call charges are lower as geography does not affect the call charges for calls placed using the internet so international calls will not cost any more than a local call. Additionally, if the VoIP system is set for internal communication within the company, the expense of internal calls is effectively eliminated.

When compared to other options, VoIP provides better call quality because it uses your internet connection. We at Coleman Communications also offer our clientsthe option to incorporate HD voice over the internet, with exceptional audio and clarity.

With the pandemic, portability and remote working has become a necessity for many organizations. VoIP phone system mitigates this issue quite easily as it has the advantage of allowing enterprises to be very much mobile. The system allows users to make calls from anywhere with only two conditions – a stable internet and the required software. The same number can be used for both incoming and outgoing calls made from anywhere, ensuring that you present a professional image to clients no matter where you speak to them. We at Coleman Communications are also capable of linking your company’s mobile and desk-based staff to your phone system by employing a VoIP network.

In a VoIP phone system, adding new users is quite simple, requiring a phone, which can be eliminated if the user is remote or if your workplace has a bring your own device (BYOD) policy in place, and a new user licence. In comparison, a traditional setup requires the installation of a new phone line and a desktop phone for every new user resulting in a higher setup cost. Extra features including virtual receptionist and automated call handling can also be setup quite easily.

As old technologies are being phased out, for example, the switch off ofISDN in 2025, businesses that have not already made the switch to VoIP phone systems might be impacted by this change. By installing a VoIP phone system now, you can ensure that your telephony is up to date and will not become obsolete.

If you are interested in a demo or a consultation regarding VoIP phone systems with one of our consultants, then please do


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